Terms of service
Last Updated: 3 October 2026
Neuropic is a trading name of PeakFlowSpace Ltd, a company registered in England and Wales under company number 16032272. In these Terms of Service, "Neuropic", "we", "us" and "our" mean PeakFlowSpace Ltd trading as Neuropic.
These Terms of Service ("Terms") govern your use of our websites, including neuropicpro.com, the Neuropic web application, our Neuropic mobile applications for iOS and Android, customer-account and rewards features, and other digital services that we make available (together, the "Services"), as well as purchases made from us.
By accessing or using our Services, creating a Neuropic account or purchasing a product from us, you agree to these Terms and any additional policies referred to in them.
Please read these Terms carefully.
1. About Neuropic
Neuropic is operated by PeakFlowSpace Ltd, registered in England and Wales under company number 16032272.
Our registered office is:
PeakFlowSpace Ltd
4 Green Lane Business Park
238 Green Lane
New Eltham
London
SE9 3TL
2. Using Our Services
You may use our Services only for lawful purposes and in accordance with these Terms.
You must not:
- use our Services for any unlawful or fraudulent purpose;
- attempt to gain unauthorised access to our systems, accounts or data;
- interfere with the security or proper operation of our Services;
- use automated systems to scrape, copy or extract substantial parts of our Services without permission;
- impersonate another person or use another person's account without permission;
- attempt to manipulate rewards, referrals, purchases or promotions;
- create false accounts or transactions; or
- copy, reproduce, resell or commercially exploit our Services or content except where expressly permitted by us.
We may take reasonable steps to protect our Services, customers and business where we identify suspected fraud, misuse, security threats or breaches of these Terms.
3. Neuropic Accounts and App
Certain features require a Neuropic account.
You are responsible for providing accurate information and for maintaining the security of access to your email account, device and Neuropic account.
Our app may provide features including customer-account information, order and subscription information, rewards, routine or check-in tools, personalisation, household features, content, notifications, referrals and links to other Neuropic services.
Features may be added, changed or removed as the Services develop. We may update the app or require an updated version where reasonably necessary for security, compatibility, reliability or continued operation.
Some functionality may require internet access, device permissions, a compatible device or access to services operated by third parties.
Information shown in the app about orders, subscriptions, rewards or deliveries may depend on information supplied by the systems responsible for those services. Where a temporary discrepancy occurs, the underlying confirmed transaction or provider record will take precedence.
4. Account Eligibility and Closure
Neuropic customer accounts and the Neuropic app are intended to be managed by adults aged 18 or over.
Some account features may only be available to customers whose email address or other information can be matched securely to an eligible Neuropic customer record.
You may request deletion of your Neuropic account using the account-deletion feature provided in the app or by contacting support@neuropicpro.com.
Deleting your app account does not automatically cancel a product subscription or an order already placed. Subscription cancellation or management must be completed using the relevant subscription-management process.
We may suspend or restrict access to an account where reasonably necessary to investigate suspected fraud, security concerns, serious misuse or a material breach of these Terms.
5. Health and Product Information
Neuropic products are food supplements and are not medicines.
Information provided through our Services is provided for general informational purposes and is not a substitute for medical advice, diagnosis or treatment.
You should seek advice from an appropriately qualified healthcare professional if you have questions about whether a supplement is suitable for you or someone in your care, particularly where pregnancy, breastfeeding, medication, allergies or an existing health condition is relevant.
Always follow the instructions and recommended serving information provided on the relevant product packaging.
Do not exceed the recommended amount.
Individual experiences and results may vary. We do not guarantee a particular health, wellbeing or performance outcome from using a product.
You are responsible for checking the ingredients and allergen information shown on the product packaging and relevant product page before use.
Where information on packaging differs from older information shown elsewhere, the current product packaging should be treated as the primary reference for the product supplied.
6. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, pricing and availability information are accurate.
Product appearance, packaging or presentation may change from time to time.
We may change, discontinue or restrict products where reasonably necessary.
We may also limit quantities or refuse or cancel an order where reasonably necessary, including where we identify a pricing error, availability issue, suspected fraud or misuse.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
7. Purchases and Payments
When you place an order, you agree to provide accurate and complete purchase, billing and delivery information.
Payments are processed securely using third-party payment services and our ecommerce platform.
An order is not necessarily accepted merely because an order request has been submitted. We may reject or cancel an order in the circumstances described in these Terms.
Prices shown at checkout will apply to the purchase, subject to correction of obvious errors.
Your statutory consumer rights are not affected by these Terms.
8. Subscriptions
If you purchase Neuropic products on a subscription basis, the subscription terms presented when you subscribe and our applicable Subscription Policy also apply.
Subscription charges are taken according to the frequency and price agreed when you subscribe, subject to any later change that you authorise or that is made in accordance with the applicable subscription terms.
You are responsible for keeping payment and delivery information reasonably up to date.
Subscription-management features may be provided through Neuropic or through a service provider acting on our behalf.
Where available, you can use the provided subscription-management options to manage matters such as upcoming orders, product quantities, pauses, skips or cancellations.
9. Rewards, PeakReward Points and Store Credit
Neuropic may operate rewards features including PeakReward Points, store credit, journey or purchase milestones, referrals, promotional rewards and other benefits.
Participation in eligible rewards features is subject to these Terms and any additional conditions shown when a particular reward or promotion is offered.
No Cash Value: Points and promotional rewards have no cash value and cannot be exchanged for cash except where required by law.
Store Credit: Points may, where offered, be redeemed for store credit. Store credit is subject to the applicable redemption and account rules and cannot normally be exchanged for cash or transferred to another person.
Qualifying Activity: Rewards may depend on eligible purchases, retained orders, referrals or other qualifying activity. Cancelled, refunded, fraudulent or otherwise ineligible transactions may not qualify.
Returns and Refunds: Where a purchase that generated rewards is refunded, cancelled or adjusted, related rewards may be adjusted where appropriate and in accordance with the applicable rewards rules.
Errors: If points, credit or rewards are issued or displayed incorrectly because of a technical or administrative error, we may correct the record so that it reflects the reward that should properly have been issued.
Abuse: We may withhold or reverse rewards and restrict participation where there is reasonable evidence of fraud, self-referral abuse, fabricated transactions, multiple accounts created to obtain rewards or similar misuse.
Changes: We may change future earning rates, redemption values, milestones, eligible activities or rewards. Changes will not retrospectively remove a valid reward that has already been properly earned and redeemed unless correction is reasonably required because of fraud, misuse or an error.
Programme Changes: We may change or discontinue a rewards programme. Where reasonably practicable, we will provide appropriate notice of material changes affecting existing unused rewards.
10. Referrals and Promotions
Referral schemes, competitions, giveaways, promotional offers and discount campaigns may have additional rules or eligibility requirements.
You must not use misleading, fraudulent or automated methods to obtain referral or promotional rewards.
Self-referrals or creation of duplicate or artificial accounts may be disqualified where prohibited by the relevant promotion.
Where separate competition, giveaway or promotional terms are provided, those terms apply in addition to these Terms.
11. Notifications and Communications
You may choose to enable reminders, notifications or other communications within the Neuropic app.
Delivery of notifications may depend on your device settings, internet connection and services operated by your device platform or other providers. We cannot guarantee that every notification will be delivered at a particular time.
You remain responsible for your own decisions and routines and should not rely on app notifications where failure to receive a reminder could create a significant risk.
Marketing communications are subject to the preferences and rights described in our Privacy Policy.
12. Chat, Automated Assistance and Information Services
Neuropic may provide chat, automated assistance, FAQs, articles or other informational services.
Automated responses may sometimes be incomplete, inaccurate or not applicable to your individual circumstances.
Chat and informational tools should not be used as a substitute for professional medical advice or emergency assistance.
Information submitted through chat services is handled in accordance with our Privacy Policy.
13. Third-Party Services and Links
Our Services may link to or rely on services provided by other organisations, including payment providers, delivery providers, subscription platforms, authentication services, app stores and other technology providers.
Where you leave Neuropic to use a third-party website or service, that third party may apply its own terms and privacy practices.
We are not responsible for the independent content or operation of third-party services that are outside our control.
14. Apple App Store and Google Play
If you download the Neuropic app through Apple App Store or Google Play, your use of those app-store services is also subject to the relevant platform's terms.
Apple and Google are not responsible for Neuropic products, customer orders, rewards, subscriptions or customer support provided by us.
15. Intellectual Property
The Neuropic name, branding, app, website, written content, graphics, illustrations, photographs, designs, software and other materials supplied as part of our Services are owned by or licensed to Neuropic and are protected by applicable intellectual-property laws.
We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use our Services for your personal, non-commercial use in accordance with these Terms.
You may not reproduce, distribute, modify, reverse engineer, sell or commercially exploit our app, website, digital content or other intellectual property except where permitted by law or expressly authorised by us.
16. Digital Products
Where we sell or provide a downloadable digital product, template, guide or similar resource, we grant you a limited, personal, non-exclusive and non-transferable licence to use it for its intended personal purpose unless different licence terms are expressly stated.
You must not reproduce, distribute, resell or commercially exploit a digital product without our permission.
17. Shipping, Returns and Refunds
Purchases of physical products are also subject to our Shipping Policy and Returns Policy.
Nothing in these Terms removes or limits any cancellation, refund, quality or other rights that you have under applicable consumer law.
18. Availability of Digital Services
We aim to keep our Services available and functioning reliably, but we do not guarantee uninterrupted or error-free availability.
We may temporarily restrict access where reasonably necessary for maintenance, security, technical problems, updates or matters outside our reasonable control.
We may modify or discontinue individual digital features where reasonably necessary. Where a material change significantly affects an ongoing paid service, any rights you have under applicable consumer law remain unaffected.
19. Our Responsibility to You
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, losses caused by circumstances outside our reasonable control, or business losses arising from use of Services intended for personal consumer use.
We are not responsible for failure or delay caused by events outside our reasonable control.
20. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our Services, you acknowledge that personal information will be handled as described in that policy.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
The latest version will be published on our website and will show the date it was last updated.
Changes will apply prospectively from the date they take effect. Where a material change affects an ongoing service and additional notice is appropriate or required by law, we will take reasonable steps to provide it.
22. Governing Law
These Terms and any contract between you and Neuropic are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights to bring proceedings in the courts applicable to where you live.
23. Contact Information and Legal Notices
Customer Support:
- Email: support@neuropicpro.com
- Online: Contact us through the contact form available on neuropicpro.com
Returns: Please do not send returns to our registered office. Returns are handled through a separate facility. Contact customer support for the correct returns instructions and address.
Registered Company Details:
- Company: PeakFlowSpace Ltd trading as Neuropic
- Company Number: 16032272 (England and Wales)
- Registered Office: PeakFlowSpace Ltd, 4 Green Lane Business Park, 238 Green Lane, New Eltham, London, SE9 3TL
- Administrative Line: 07401791211 (strictly no customer support)