Refund policy

Last updated: 5 October 2026

Neuropic is operated by PeakFlowSpace Ltd T/A Neuropic. Our voluntary returns and guarantee terms below are in addition to your statutory rights, which are not affected.

60-day money-back guarantee on your first pack

If you are buying Neuropic Pro or Neuropic Spark for the first time, you can try the first pack in your first order. If it is not right for you, email support@neuropicpro.com within 60 days of purchase. Include your order number and a brief note about why it was not right for you.

We will provide a prepaid return label. Return that first pack, even if it has been opened or is empty. Once we receive it, we will refund the price attributable to that pack in your order to your original payment method.

The guarantee applies to one pack from your first order only. Other packs in the same order and repeat or subscription orders are not covered by this first-pack guarantee. Placing a subsequent order does not end the 60-day claim period for an eligible first pack. We may choose to refund additional packs as a goodwill gesture without changing the standard guarantee.

Unopened items and change of mind

If you change your mind, you may return unopened physical items in their original, saleable condition within 60 days of purchase. Contact us before returning them. You pay return postage for these voluntary change-of-mind returns. We will refund the amount paid for the returned items to your original payment method after we receive and inspect them. This does not affect any statutory cancellation rights you may have.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or incorrect, contact us as soon as possible with your order number and details. We will arrange an appropriate remedy and any necessary return at our cost. Your statutory rights are not limited by the 60-day guarantee or our voluntary change-of-mind period.

Digital products

For a digital product purchased for the first time, contact us within 60 days of purchase if it is not right for you. We will refund that eligible first purchase under our separate voluntary guarantee; no physical return is required. Further purchases are not covered by this voluntary guarantee.

For digital content supplied without a physical medium, the UK statutory cancellation right can end when supply begins within the cancellation period only if you expressly consented to immediate supply, acknowledged that this would end that right, and the required confirmation was provided. If these conditions are not met, your statutory rights remain.

Subscriptions and how to claim

For recurring orders and cancellation timing, see our Subscription Policy. A later subscription delivery is not a new first purchase under the guarantee.

Email support@neuropicpro.com or use our contact form. Include your order number and tell us whether you are claiming under the first-pack guarantee, returning unopened items, or reporting a problem. Please ask for return instructions before sending anything; do not send returns to our registered office. We process agreed refunds to the original payment method within 5 business days of receiving a returned item where a return is required. Digital-product refunds do not require a physical return.

Registered office: PeakFlowSpace Ltd T/A Neuropic, 4 Green Lane Business Park, 238 Green Lane, New Eltham, London, SE9 3TL, United Kingdom.