Privacy policy

Last Updated: 9 October 2026

Neuropic is a trading name of PeakFlowSpace Ltd, a company registered in England and Wales under company number 16032272. In this Privacy Policy, "Neuropic", "we", "us" and "our" mean PeakFlowSpace Ltd trading as Neuropic.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our websites, including neuropicpro.com, our Neuropic web application, our mobile applications for iOS and Android, make a purchase from us, contact us, participate in our rewards programme, or otherwise use our services (together, the "Services").

PeakFlowSpace Ltd is the data controller responsible for the personal data covered by this policy.

 

1. Our Commitment to Your Privacy

We take your privacy seriously and aim to collect and use personal information only where there is a clear reason to do so.

We do not sell your personal data.

We use trusted service providers where necessary to operate Neuropic, process orders, provide our app and customer accounts, communicate with customers, maintain our rewards programme, provide customer support and operate our business. Where these providers process personal information for us, we require appropriate safeguards to be in place.

 

2. Personal Data We Collect

A. Information You Provide to Us

Order and Customer Information: When you make a purchase, we may collect your name, email address, telephone number, billing address, delivery address and information relating to the products you purchase.

Payment Information: Payments are handled by our payment providers and ecommerce platform. We do not normally receive or store your complete payment card details. If you update your payment card from your account, you do so on our payment provider's secure page.

Account and Sign-In Information: If you create or access a Neuropic account, we collect information required to identify and authenticate you, such as your email address and account identifiers. We may use passwordless authentication, verification codes or other secure sign-in methods. If you change your email address in the app, we send a verification code to the new address and to your current one, then update the email address on your store account too, so that sign-in, orders and subscriptions use one email address.

Account and Subscription Changes: If you manage your subscription or account details in the Neuropic app or web application, we collect the changes you ask for, such as products and pack sizes, extras, skipped or rescheduled deliveries, cancellations and your email address. To change your delivery address, you provide your name, delivery address and a telephone number. The telephone number is required for delivery and is not used for marketing. We keep a record of each change you request and its result, so that we can confirm it was made and help if it was not.

App Profile and Preference Information: If you use the Neuropic app, you may choose to provide information such as your preferred name or nickname, products you use or purchase, purchase preferences or reasons, who you are purchasing for, app appearance choices, selected backgrounds and other preferences.

Some onboarding questions may allow you to select "Prefer not to say".

Household Information: The app may allow an adult account holder to add names or nicknames for household members and manage routines or activities associated with them. We ask customers not to provide information that is unnecessary for the feature they are using.

Routine, Check-In and App Activity Information: If you choose to use routine, check-in, habit, progress or personalisation features, we store the information required to provide those features, such as completed check-ins, habits you name and their check-ins, progress, selected designs, preferences and related account history. Some app tools, such as the focus timer, the breathe pause and reminder times, keep their information on your device only.

Rewards Information: We collect and maintain information relating to PeakReward Points, store credit, qualifying purchases, referrals, rewards earned or redeemed, milestone claims and related transaction records.

Subscription and Order Management Information: Where available, the app may display or provide access to information about your Neuropic subscriptions, previous orders, deliveries and related customer-account services.

Communications: If you contact us by email, contact form, chat, social media or another support channel, we may keep a record of your message and our response.

Chat and Automated Assistant Conversations: If you use a chat or automated assistant provided by Neuropic, we may store the messages you send, responses provided and associated conversation information. We use this information to answer questions, provide support, maintain conversation history, monitor service quality and improve our support services.

Please avoid entering confidential, sensitive medical or other information into a chat unless it is genuinely necessary for your enquiry.

Marketing Information: If you subscribe to marketing communications or otherwise consent to receive them, we collect information such as your email address and marketing preferences.

 

B. Information We Receive from Other Sources

We may receive information from services involved in providing Neuropic to you, including our ecommerce platform, subscription providers, payment providers, rewards systems, fulfilment providers and other service providers.

This may include order history, subscription status, payment status, rewards activity, fulfilment information and identifiers required to match your Neuropic account with your customer records.

If you have a Neuropic app account, we also receive notice of changes made to your customer record or subscription through our store or subscription services, such as a change of email address, name, telephone number, delivery address, marketing preference or subscription items. If your email address changes in our store, the email address you use to sign in to the app is updated to match.

 

C. Information Collected Automatically

When you use our websites or apps, we may automatically receive certain technical information, including:

  • IP address;
  • device type and operating system;
  • browser or app version;
  • pages, screens or features used;
  • dates and times of access;
  • technical logs and error information;
  • general usage and performance information; and
  • cookie or similar technology identifiers where applicable.

Crash and error reports from our apps and web application are sent to our error-monitoring provider. A report includes the app version, device type, the screen or service that failed and a coded account reference, but not your name, email address, delivery address, orders or routines.

We may also receive information necessary to provide notifications, such as a device or browser notification identifier and your notification preferences.

We do not use notification permission to access unrelated information stored on your device.

 

D. Account Change History

If you have a Neuropic app account, we keep a history of changes to your account and subscription, whether made by you in the app or web application, by our team, or through our store and subscription services. Each entry records when the change happened and the previous and new details, such as your email address, name, telephone number, delivery address, marketing preference or subscription items. For changes you make in the app or web application, it also records the IP address and type of device used (iOS, Android or web). We do not use this information for location tracking or marketing.

 

3. How and Why We Use Personal Data

We process personal data only where we have an appropriate legal basis under applicable data protection law.

To Process and Fulfil Orders

We use customer, order, payment and delivery information to process purchases, take payment, fulfil orders, manage deliveries, handle returns and provide information about your order.

Legal basis: Performance of a contract and legal obligation where applicable.

To Provide Your Neuropic Account and App

We use account, profile, preference, household, activity and technical information to authenticate you, provide app functionality, save your settings, synchronise information between devices, maintain your app progress and provide the features you choose to use.

Legal basis: Performance of a contract and our legitimate interests in providing and improving our Services.

To Provide Rewards and Store Credit

We process order and rewards information to calculate and display points, determine eligibility for rewards, process redemptions and referrals, prevent duplicate awards or abuse and maintain an accurate record of rewards transactions.

Legal basis: Performance of a contract and our legitimate interests in operating and protecting our rewards programme.

To Manage Subscriptions and Customer Accounts

We use account, order and subscription information to show your current Neuropic products or subscriptions and to make the changes you ask for, such as skipping or moving a delivery, changing products, extras, delivery address or email address, or cancelling. We save a new delivery address to your store account and to each active or paused subscription. If a change cannot be made, or may be too late for your next order, we tell you in the app and by email. If we cannot confirm a change, our team receives an internal alert with the details of your request, including any new address and telephone number, so that we can put it right.

Legal basis: Performance of a contract.

To Keep an Account Change History

We use the account change history to answer questions about your account, protect your account against unauthorised changes, and resolve payment disputes and chargebacks.

Legal basis: Our legitimate interests in preventing fraud, protecting customer accounts and resolving disputes, and the establishment or defence of legal claims.

To Communicate With You

We use your contact information to respond to enquiries, provide customer support, send order or account information and communicate important information about the Services you use.

Legal basis: Performance of a contract and our legitimate interests in providing customer support.

To Operate Chat and Support Services

We use chat messages and support communications to respond to enquiries, maintain relevant conversation history, resolve problems and improve the quality and consistency of our support services.

Legal basis: Performance of a contract and our legitimate interests in providing and improving customer support.

To Send Notifications You Request

If you enable reminders or other notifications, we use your notification settings and device or browser notification identifiers to provide those notifications.

You can change relevant notification settings through the app, browser or your device settings.

Legal basis: Your request or consent and, where appropriate, performance of a service you have asked us to provide.

For Marketing

Where permitted by law, we may send information about Neuropic products, offers and content. Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us.

Legal basis: Consent or legitimate interests, as applicable.

To Improve and Protect Neuropic

We may analyse usage, performance, technical and aggregated information to understand how our Services are used, diagnose faults, improve functionality, prevent fraud or abuse and maintain the security of our systems.

Legal basis: Our legitimate interests in improving, securing and operating our business and Services.

To Meet Legal and Regulatory Requirements

We retain and process certain records where required for accounting, taxation, fraud prevention, legal claims or other legal obligations.

Legal basis: Legal obligation and legitimate interests where applicable.

 

4. Who We Share Personal Data With

We do not sell your personal data.

We may share personal information with carefully selected providers where this is necessary to operate Neuropic. These may include:

  • Ecommerce and customer-account providers used to process orders and maintain customer records;
  • Payment providers used to securely process payments;
  • Subscription providers used to operate recurring orders and subscription-management services;
  • Hosting, database and cloud infrastructure providers used to securely operate our websites, apps, databases and backend services;
  • Authentication and communication providers used to provide secure sign-in, verification codes, transactional emails and notifications;
  • Fulfilment and delivery providers that require relevant customer and delivery information to fulfil orders;
  • Rewards and store functionality providers used where necessary to operate points, store credit, referrals or other customer-account features;
  • Customer support and communications providers used to respond to enquiries, provide chat or automated support services and alert our team to account changes that need attention;
  • Marketing providers used to communicate with customers where we are permitted to do so;
  • Analytics, performance and error-monitoring providers used to understand and improve our Services, subject to applicable consent requirements; and
  • Professional advisers, regulators, law-enforcement bodies or other organisations where disclosure is required or permitted by law.

Service providers are only given access to information reasonably necessary for the services they provide and are required to handle personal information appropriately.

 

5. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the system and information involved, these measures include secure authentication, access controls, encryption in transit and at rest, restricted administrative access, monitoring and logging, secure cloud infrastructure, backups and other recognised security safeguards.

Our infrastructure providers maintain their own security programmes and, where applicable, independent security certifications and assurance frameworks such as SOC 2 Type II.

No internet-connected service can guarantee absolute security, but we regularly consider the safeguards appropriate to the nature of the information we process.

 

6. Cookies and Similar Technologies

Our websites and web application use cookies and similar technologies for purposes such as maintaining sessions, remembering preferences, providing shopping and account functionality, measuring performance and understanding how our Services are used.

Where required, we ask for consent before using non-essential cookies or similar technologies.

You can manage cookie choices using the controls provided on our website or through your browser settings.

Mobile applications may use device identifiers or similar technologies where necessary to provide app functionality, analytics, notifications or security. Any use will also be reflected in the relevant app-store privacy disclosures.

 

7. International Data Transfers

Some of the service providers we use operate internationally or process information outside the United Kingdom. For example, crash and error reports may be processed in the United States.

Where personal data is transferred internationally, we take steps to ensure an appropriate level of protection in accordance with applicable data protection law. Depending on the destination and provider, this may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses or another legally recognised transfer mechanism.

 

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our Services, maintain accurate business and rewards records, meet legal requirements, resolve disputes and prevent fraud or abuse.

Retention periods vary depending on the type of information:

  • Order and transaction records: normally retained for at least six years where required for UK accounting and tax purposes.
  • Account information: normally retained while your account remains active and for a limited period afterwards where reasonably necessary.
  • App profile, preferences and routine information: normally retained while needed to provide your account and app features, unless you delete it or request deletion.
  • Account change history: retained for six years from the change, including after app account deletion, because it may be needed to resolve a payment dispute. IP addresses are removed after two years.
  • Rewards records: relevant transaction and audit records may be retained after account deletion where reasonably necessary to maintain financial integrity, prevent duplicate rewards or fraud, deal with disputes or meet legal obligations.
  • Customer support and chat communications: retained for a reasonable period according to the nature of the enquiry and whether the correspondence may be required for ongoing support, complaints or legal purposes.
  • Marketing information: retained while you remain subscribed or while we otherwise have a lawful basis to contact you. We may retain a minimal suppression record after you unsubscribe so that we can respect your preference.
  • Technical and security logs: normally retained for limited periods appropriate to security, troubleshooting and fraud-prevention purposes.

Where information is no longer required, we delete, anonymise or securely dispose of it as appropriate.

 

9. Account and Data Deletion

You can request deletion of your Neuropic account and associated personal data through the account-deletion option provided within the Neuropic app or by contacting us at support@neuropicpro.com.

When an account is deleted, we delete or anonymise personal data associated with the account unless we need to retain specific information for a legitimate reason, such as accounting and tax requirements, fraud prevention, rewards and financial transaction integrity, the establishment or defence of legal claims, or another legal obligation. The account change history is kept for the periods set out in section 8.

Deleting your Neuropic app account does not necessarily cancel an active product subscription or affect orders that have already been placed. Where applicable, subscriptions must be managed separately using the subscription-management options provided.

 

10. Your Privacy Rights

Depending on the circumstances, UK data protection law gives you rights including:

  • the right of access to personal data we hold about you;
  • the right to rectification of inaccurate or incomplete information;
  • the right to erasure in certain circumstances;
  • the right to restrict processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability in certain circumstances; and
  • the right to withdraw consent where we rely on consent, without affecting processing carried out before consent was withdrawn.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled in breach of data protection law.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before acting on certain requests.

 

11. Children and Household Information

Neuropic customer accounts and the Neuropic app are intended to be created and managed by adults aged 18 or over.

Some Neuropic products may be intended for use by children under the supervision of a parent or guardian, but children should not create Neuropic accounts or submit personal information to us directly.

Where an adult chooses to add a name, nickname, routine or other information relating to a child or another household member within their account, the adult account holder is responsible for ensuring that they are entitled to provide and manage that information.

We do not intentionally ask app users to provide children's email addresses, login credentials, diagnostic information or medical records.

If you believe a child has provided personal information to us directly without appropriate permission, please contact us.

 

12. Automated Decision-Making

We do not currently use the personal information described in this policy to make solely automated decisions that produce legal effects or similarly significant effects about you.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices or legal requirements.

The current version will be published on our website with the date it was last updated.

If a change materially affects how we use personal information, we will take additional steps to notify users where required.

 

14. Contact Information and Legal Details

For privacy enquiries, customer support and account-deletion requests:

  • Email: support@neuropicpro.com
  • Online: Contact us through the contact form available on neuropicpro.com

Legal entity:

  • Company: PeakFlowSpace Ltd trading as Neuropic
  • Company Number: 16032272 (England and Wales)
  • Registered Office: PeakFlowSpace Ltd, 4 Green Lane Business Park, 238 Green Lane, New Eltham, London, SE9 3TL
  • Administrative Line: 07401791211 (strictly no customer support)

Please do not send product returns to our registered office. Returns are handled through a separate facility. Contact customer support for the appropriate returns instructions.