Privacy policy

Last Updated: 25 January 2025

Neuropic is a trading name of PeakFlowSpace Ltd. Throughout this site, the terms 'we', 'us', and 'our' refer to PeakFlowSpace Ltd

 

1. Our Commitment to Your Privacy

PeakFlowSpace ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, why we collect it, and how we keep it safe when you visit or make a purchase from peakflowspace.com or neuropicpro.com (the "Site").

We are the 'Data Controller' for the personal data covered by this policy.

 

2. What Personal Data We Collect

We only collect information that is necessary to provide our services to you. We collect data in the following ways:

A. Information You Provide to Us Directly

Order Information: When you make a purchase, we collect your name, shipping address, billing address, email address, and phone number. Your payment details are processed securely by our payment processors; we do not store your full card information.

Account Information: If you choose to create an account on our Site, we collect your name, email address, and a secure password.

Communications: When you contact us with enquiries or for customer support, we keep a record of that correspondence.

Marketing Information: If you subscribe to our newsletter, we collect your email address.

 

B. Information We Collect Automatically

Device and Usage Data: When you visit our Site, we automatically collect certain information about your device and how you interact with our Site. This includes your IP address, browser type, the pages you visit, and the time and date of your visit. This is collected using cookies and similar technologies.

 

3. How and Why We Use Your Data (and Our Legal Basis)

We use your data for specific purposes and only when we have a legal basis to do so under GDPR.

To Process and Fulfil Your Order: We use your Order Information to process your payment, arrange for shipping, and send you order confirmations and invoices.

Legal Basis: Performance of a Contract.

To Communicate With You: We use your contact information to provide customer support, respond to your enquiries, and send you important updates about your order.

Legal Basis: Performance of a Contract and our Legitimate Interests.

For Marketing (with your permission): If you opt-in to our newsletter, we use your email address to send you information about new products, offers, and content. You can unsubscribe at any time.

Legal Basis: Consent.

To Improve Our Store: We analyse aggregated Usage Data to understand how customers use our Site, helping us to improve our products and the user experience.

Legal Basis: Legitimate Interests.

To Comply with the Law: We are required to keep records of transactions for financial and tax purposes.

Legal Basis: Legal Obligation.

 

4. Who We Share Your Data With

We will never sell your personal data. We only share it with trusted third-party partners who help us run our business. These partners include:

Shopify: Our e-commerce platform provider, who hosts our Site and processes your orders.

Payment Processors: Such as Stripe and PayPal, who securely handle your payment information when you place an order.

Shipping and Fulfilment Partners: Including Royal Mail and our fulfillment centre partners, who need your name and address to deliver your physical products.

Marketing and Analytics Providers: Such as email marketing services (e.g., Klaviyo) and analytics tools (e.g., Google Analytics) to help us understand our business and communicate with customers who have consented to marketing.

Store Functionality and Support Services: Third-party applications that help us operate our store and support you. This includes services for managing subscriptions, loyalty programs, collecting product reviews, and providing customer support (e.g., live chat).

 

5. Cookies

Our Site uses cookies (small text files placed on your device) to function correctly and improve your experience. They help us with things like keeping items in your shopping cart and analysing site traffic. When you first visit our Site, you will be asked for your consent for non-essential cookies.

 

6. International Data Transfers

Some of our service providers (like Shopify or Google) are based outside the UK/EU. When your data is transferred internationally, we ensure it is protected by appropriate legal safeguards, such as Standard Contractual Clauses (SCCs) or the UK's International Data Transfer Addendum (IDTA).

 

7. Data Retention

We only keep your personal data for as long as necessary.

Order Information: We retain this data for at least 6 years after your purchase to comply with UK tax and legal obligations.

Marketing Information: We retain your email address for as long as you remain subscribed to our marketing communications. If you unsubscribe, we will remove you from our marketing lists promptly.

 

8. Your Privacy Rights

Under UK and EU data protection law, you have rights over your personal data, including:

The Right to Access a copy of the data we hold about you.

The Right to Rectification to correct any inaccurate data.

The Right to Erasure to have your data deleted.

The Right to Object to us processing your data for certain purposes.

The Right to Data Portability to receive your data in a usable format.

To exercise any of these rights, please contact us using the details below.

 

9. Children's Data

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

 

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page.

 

11. Contact Information & Legal Notices

For Customer Support:

  • Email: support@neuropicpro.com

  • Online: Contact Us online form

  • Returns: Do not mail items to our office addresses. Returns are processed at a separate facility. Please contact support or check returns policy to receive the correct returns authorization and address.

 

Registered Company Details (Statutory Information):

  • Registered Office: PeakFlowSpace Ltd, 4 Green Lane Business Park, 238 Green Lane, New Eltham, London, SE9 3TL

  • Company Number: 16032272 (England & Wales)

  • Administrative Line: 07401791211 (Strictly no customer support)