Shipping policy
Last updated: 5 October 2026
Neuropic is operated by PeakFlowSpace Ltd T/A Neuropic, company number 16032272.
Handling time and dispatch
In-stock gummy orders are normally processed within 0–1 working days. We pack and dispatch Monday to Friday, excluding UK bank holidays, at around 12:30pm UK time. Orders placed before 12:30pm are usually dispatched the same working day. Orders placed after this time are usually dispatched the next working day.
Orders placed after the Friday cutoff, over a weekend or on a UK bank holiday are normally dispatched on the next working day. Handling time is separate from the courier transit time below.
Neuropic Pro and Neuropic Spark: shipping costs and transit times
These shipping options apply to direct orders of Neuropic Pro and Neuropic Spark. Transit estimates start after dispatch.
| Destination | Cost | Estimated courier transit |
|---|---|---|
| United Kingdom | Free tracked delivery | 1–3 working days via Evri or Royal Mail |
| Guernsey, Jersey and Isle of Man | Free tracked delivery | Delivery estimate shown at checkout where available; island services may take longer than mainland UK delivery |
| Republic of Ireland | Free tracked delivery | 4–7 working days |
| United States | US$4.99. A free tracked option is available on qualifying order totals of US$75 or more. | 4–7 working days |
The final delivery options and charge for your basket and address are displayed before payment. International delivery can be delayed by customs or local courier processing.
Other destinations and products
Direct orders of Neuropic Pro and Neuropic Spark are not currently available for delivery to Canada, Australia, New Zealand or other EU countries apart from Ireland. These destinations may be reopened in future.
This restriction concerns physical gummy delivery. Digital products do not require postal delivery and may remain available in other countries.
Bundles and other physical products may use different shipping options. Check the delivery options shown for your actual basket before paying. If no delivery option is offered for your address, we cannot currently accept that physical order. Please contact support if you are unsure.
Tracking and delays
Once dispatched, we send a confirmation email with tracking information. Delivery dates are estimates, not guarantees. Seasonal demand, severe weather, courier disruption and customs processing may cause delays. Items in a mixed order may arrive separately.
Customs and delivery addresses
For orders delivered outside the United Kingdom, customers are responsible for any applicable import duties, customs fees or local taxes. Please enter a complete and accurate address. If an order is returned because the address was incorrect, an additional charge may apply to resend it.
Digital products
Purchased digital products are supplied electronically, normally through a download link sent to your order email address. They do not incur physical shipping charges.
Pre-orders
If an item is explicitly offered as a pre-order, its expected dispatch date or timeframe will be shown on the product page before purchase. The normal handling estimate above applies to in-stock items.
Contact us
Email support@neuropicpro.com or use our Contact Us form. Please include your order number.
Registered office: PeakFlowSpace Ltd T/A Neuropic, 4 Green Lane Business Park, 238 Green Lane, New Eltham, London, SE9 3TL, United Kingdom.