Cancellation policy

Last Updated: 14 July 2026

 

Some items in our store may be offered as a subscription or a pre-order. This policy explains the terms and details for these special purchase options, including how you can manage, change, or cancel them.

 

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries.

This is handled through Shopify's secure order system. All subscriptions display the recurring totals and disclaimer at checkout.

You can manage, change, or cancel your subscription at any time through your customer account portal, or https://neuropicpro.com/my-subscription.

You can access via a customer account with us - or simply request an instant magic link to your order email - so no log-in are required.

You can also find the link to manage your subscription in our website menus, and your original order confirmation email.

 

To be effective for the next delivery, cancellations must be made at least 48 hours before your next scheduled billing date. If a cancellation is made after this cut-off, the change will apply from the following cycle.

If you are having any issues, please contact our support team at Contact Us online form or support@neuropicpro.com from your order email. We usually reply within 24 hours.

For information on returning an item from a subscription order, please see our main Returns Policy.

 

Pre-orders

When you purchase a pre-order, you are buying a soon-to-be-available product not yet in inventory.

We collect full payment for pre-orders at the time of purchase. You have the right to cancel your pre-order for a full refund at any time before the item has been dispatched. Please contact our support team at Contact Us online form or support@neuropicpro.com with your order number to request a pre-order cancellation.

Once a pre-order has been dispatched, it cannot be cancelled. It is then subject to our standard Returns Policy, which may require you to arrange for a return.